Pennsylvania Gaming Control Board
VACANCY ANNOUNCEMENT
“AN EQUAL OPPORTUNITY EMPLOYER”
POSTING DATE: 6/3/2024
CLOSING DATE: 6/16/2024
CLASS TITLE: Casino Compliance Representative
LOCATION Philadelphia/Southeast Pennsylvania Region Casinos Which Include:
Parx Casino
2999 Street Road
Bensalem, PA 19020
Live! Casino Philadelphia
900 Packer Ave,
Philadelphia, PA 19148
TYPE OF SERVICE: Non-Civil Service
UNION COVERAGE: AFSCME
WORK HOURS: Shift Work (40hr. Per Week)
STARTING SALARY: $ 53,161
(Non-Negotiable, Pay Rules Apply to Existing
Commonwealth Employees)
DEFINITION:
This is professional and administrative work in monitoring licensed gaming operations within the
Commonwealth of Pennsylvania for compliance with law, rules, regulations, policies and procedures
and approved internal controls to ensure the integrity of gaming.
An employee in this job is responsible for monitoring the compliance of licensed gaming industry
operations and activities, as well as gaming patrons’ conduct for conformance and adherence to laws,
rules, regulations, policies, procedures and approved internal controls. Works involves observing,
gathering and analyzing information pertaining to gaming operations and activities; preparing reports
and communications of findings; conducting or aiding patron initiated self-exclusions; and referring or
recommending administrative, legal or criminal actions to other bureaus or offices within the
Pennsylvania Gaming Control Board (PGCB or Board) or Pennsylvania State Police (PSP). Work
includes interaction with gaming industry personnel at all levels, gaming patrons, other PGCB
personnel and law enforcement entities. Work also involves utilizing diverse types of electronic and/or
manual recording and information systems monitored or utilized by PGCB in conducting compliance
related activities. Work is performed with considerable independence and with general instruction of a
supervisor and reviewed through reports, conferences and evaluation of outcomes for conformance
with regulations and Bureau of Casino Compliance, Bureau of Gaming Operations, Office of Sports
Wagering Operations or PGCB’s policies and procedures.
EXAMPLES OF WORK: (NOTE: The examples of work are representative of the work, but every
position classified to this job may not perform all examples of work listed. Conversely, this is not an
all-inclusive list of work examples.):
Monitors and examines gaming industry operations and activities including but not limited to drops
and counts of revenue or review of revenue reports; adherence to internal controls; adherence to
required staffing levels; information contained in reports; access to gaming by the public; delivery and
removal of gaming equipment; movement of slot machines and gaming equipment; implementation of
operational plan changes; implementation and changes to gaming platforms and online sites; and
performance of RAM clears.
Acquires information through interviews, observation of operations, and review of gaming reports,
databases and technology to obtain and ensure compliance with applicable laws, rules, regulations
and approved internal controls.
Responds to patron complaints and questions and attempts to resolve complaints from patrons in a
satisfactory and equitable manner.
Prepares compliance reports for incidents involving the gaming industry, patrons or the public that
may violate law, rules, regulations or approved internal controls and recommends referral of certain
incidents to PGCB’s Bureau of Investigation and Enforcement (BIE)/Office of Enforcement Counsel
(OEC) for investigation or enforcement action.
Observes or monitors gaming and sports wagering activity for suspicious activity and prepares reports
in compliance incident databases.
Engages in the practice of ongoing review of slot machine activity to ensure that all machines are
functioning as required and reviews table games to ensure compliance with PGCB’s regulations. In
the case of online gaming and sports wagering engages in the practice of ongoing review of
interactive gaming or sports wagering systems, activities and games to ensure compliance with
PGCB’s regulations.
Serves as the on-site representative for the Office of Compulsive and Problem Gaming at land-based
casinos.
Monitors and reports all violations of the regulations related to compulsive and problem gambling.
Assists new persons when entering the Self Exclusion Program.
Monitors the gaming floor to assure that no underage, intoxicated or self-excluded individuals are
gambling or present on the gaming floor. In the case of online gaming and sports wagering, monitors
interactive gaming systems to assure registered players are 21 years or older and not on the selfexclusion or exclusion lists; that controls are in place to prevent individuals located outside of Pennsylvania from wagering; and that prohibited individuals are not engaged in sports wagering.
Ensures that signage, advertisements and webpages are in compliance with law and the PGCB’s
regulations.
Monitors all gaming and non-gaming employees to ensure that each employee meets the PGCB’s
licensing requirements.
Ensures that gaming industry employees or vendors have their credentials on their person and are
visible for display.
Ensures emergency credentials are issued to any gaming industry employee or vendor who does not
have a credential on their person.
Monitors all restrictive access points, all key controls, and regularly reviews the jobs compendium for
levels of authority and levels of access within all gaming verticals.
Gathers all relevant documents, reports, and other information for any gaming industry employee who
has been terminated or arrested; and forwards information to PGCB’s BIE/OEC for a review and
determination on the status of the employee’s license.
Works with the Bureau of Licensing (“BOL”) to ensure that all vendors are registered or licensed
according to Act 71 and the BOL’s regulations.
Cooperates with the investigation and prosecution of non-criminal violations of the Act, regulations,
and/or internal controls.
Conducts, as directed, follow-up actions to ensure noted issues or violations are being corrected and
monitors and evaluates the progress in correcting issues or violations.
Serves as a liaison and establishes relationships with gaming industry personnel, law enforcement
entities, PGCB personnel, registered and certified vendors and members of the public as required to
execute compliance activities.
Coordinates activities with the Bureau of Casino Compliance Director or Senior Supervisor concerning
all slot machine placements, replacements, floor plans, and all necessary surveillance coverage with
every floor plan change. In the case of online gaming coordinates the release note processes and
ensures game changes and are approved and authorized. In the case of sports wagering,
coordinates with the Director, Sports Wagering Operations the approval of events and catalog of
wagers to be offered to the general public.
In the case of sports wagering, reviews, analyzes and evaluates errors and related circumstances
submitted by risk and trading teams to determine if a recommended remedy to the error is
appropriate; banks statements and attestations received from online and retail sports wagering
operators to ensure a correct balance is kept separate and apart from other sources; contests,
tournaments and pools submitted by sports wagering operators to ensure compliance with the
regulations prior to offering to the public; sports wagering revenue reconciliation reports to ensure
proper gross revenue is reported and utilized for tax purposes; retail sports wagering variance reports
to identify errors and request a remediation plan; and prohibited wagering reports by sports wagering
certificate holders and operators to determine if wagering activity should be voided and refers
incidents to the Office of Enforcement Counsel;
Serves as on-site PGCB representatives with the Harness Racing/Horse Racing Commission. In the
case of sports wagering, at the direction of the Director, Sports Wagering Operations serves as a
liaison to the State Horse Racing Commission, prepares annual reports and monitors the use of funds
related to horseman’s organizations and racetrack improvements.
Reviews, evaluates or aids in the evaluation of the terms and conditions of promotions received from
gaming entities and prepares correspondence related to promotional revisions or cancellations.
Provides assistance to the Department of Revenue when requested or as needed including but not
limited to revenue reporting, connectivity to the central control computer and transfer of funds for
horse racing purses.
Provides testimony before PGCB’s Office of Hearings and Appeals, the PGCB Commissioners, Chief
Counsel, Executive Director and other courts of law or administrative hearing forums.
Maintains familiarity with all documents relating to gaming compliance such as the PGCB’s
regulations; Gaming Act; gaming providers and operators’ internal controls, rules, regulations and
procedures; and internal PGCB policies.
Performs related work as required.
ENTRY LEVEL KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of computer operations and computer software including Microsoft products.
Knowledge of principles and methods of data and information collection and analysis.
Knowledge of report writing.
Skill in operating computers and computer programs.
Ability to analyze and interpret data and reports.
Ability to interpret and apply rules, regulations and law.
Ability to effectively read, speak, write and communicate in English.
Ability to read and follow oral and written instructions.
Ability to interact tactfully and effectively with gaming industry personnel, employees of public
agencies and employees of the PGCB.
FULL PERFORMANCE KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of the laws and regulations governing the gaming industry in Pennsylvania.
Knowledge of computer operations and computer software including Microsoft products.
Knowledge of principles and methods of data and information collection and analysis.
Knowledge of report writing.
Skill in operating electronics, computers and computer programs.
Ability to analyze and interpret data and reports.
Ability to interpret and apply rules, regulations and law.
Ability to effectively read, speak, write and communicate in English.
Ability to read and follow oral and written instructions.
Ability to interact tactfully and effectively with gaming industry personnel, employees of public
agencies and employees of the PGCB.
MINIMUM EXPERIENCE AND TRAINING: (NOTE: Based on the Entry Level Knowledges, Skills, and
Abilities):
Associate’s Degree in a criminal justice, accounting or gaming related field;
OR
Two years of experience performing gaming assignments related to slot machines, gaming software,
surveillance or sports wagering;
OR
An equivalent combination of experience and training.
Two years of experience in incident report writing preferred.
BASIC ESSENTIAL JOB FUNCTIONS:
Operate a personal computer, electronic equipment, telephone, copy machine, fax machine, and
other similar office equipment.
Read, write, speak, understand and communicate in English language sufficiently to perform the
duties of the position.
Follow verbal and written instructions.
Interpret and apply policies, procedures and regulations.
Traverse gaming operations for visual inspections of gaming activities and operations.
Work in a smoking and non-smoking casino environment.
Work in a typical gaming environment which includes but is not limited to constant flashing lights,
constant noise, and crowded areas.
HOW TO APPLY: Qualified applicants must submit a completed PGCB employment application
along with a resume to Joseph Bott at pgcbjobapplicant@pa.gov by the closing date of this posting. A
copy of this application is available on the PGCB website at http://gamingcontrolboard.pa.gov/
Selected applicants will then be contacted and an interview will be arranged.
NOTE: Employment is contingent upon the completion of a Personal History Questionnaire
with a thorough background investigation, including drug screening and the subsequent
review and approval by the Board.
A brief description of the duties is included under the JOB DUTIES section listed above. Also
included are the position’s essential job functions as required by the Americans With
Disabilities Act (ADA).
IF YOU NEED AN ACCOMMODATION DUE TO A DISABILITY WHEN INTERVIEWING
FOR THIS POSITION, PLEASE ADVISE THE PERSON WHO CONTACTS YOU FOR THE
INTERVIEW.
CONTACT PERSON: Joseph Bott
ADDRESS: 303 Walnut Street
Harrisburg, PA 17101
TELEPHONE: (717) 346-8300 E-MAIL: jbott@pa.gov
https://www.lcctc.edu/wp-content/uploads/2024/06/Casino-Compliance-Rep.-Philadelphia-Region-6-3-2024.pdf